Getting a Condato Lift


We understand that getting a home lift in in your premises might raise a few questions but at the same time it is an exciting step to take since it’s going to make your life a lot easier and smoother.

We have therefore decided to give you the perfect guide on what you need to think of before, during and after getting one of our home lifts.

Here are a few questions that we will answer in this guide:

Do I need to make any preparation myself for buying a home lift?
Do I need any special Insurance?
Does Condato provide any warranties?
Does it require any maintenance?
How long does it take from making an order to getting the lift installed?

Step 1. Preparation


1.1 Measurements

We think that preparation is the most important step of getting a home lift.
First of all we need to find out if your premises has the structure and the space of being able to install a lift. This includes doing a few measurements of the space where the lift is going to be installed. You can do these measurements yourself or we can take a look together.

What needs to be measures is the maximum width, depth and height of the lift shaft as well as the floor to floor distance to calculate the exact travel height. We are happy to help you with this site survey but we do encourage people to do a check-up themselves.

1.2 Making space for the lift

In many cases the lift installation will require making a hole in your second, third or fourth floor depending on your wanted travel height. If the lift is placed next to a staircase this can sometimes be done without making the hole since there are enough free space. If you don’t have this free space we will have to this so called “hole-check-up”, to see if there are any pipes or any other issues that might be in the way of making this hole or holes.

If you are a handy-man/woman yourself you can simply download our site survey here.

Step 2. Home lift customization and service options

If we found out that your home suits perfectly well for installing one of our home lifts we will move forward to the next step which is customization. In this step we will sit down together and discuss on what size, colour of shaft, colour of carpet, colour of folio wrapping you want or any other optimization you want for your lift.

Insurance – Unfortunately we are not offering any insurance on our lift but we do have our 2 year warranty.

Warranty – We give our customers 2 years warranty on our installations and hardware except for the screw and nut where we offer an extensive warranty of 10 years if recommended service agreement is implemented. We want all of our customers to feel safe on having a proper functional lift without any hassle.

Maintenance – Our lifts doesn’t require any big amount of maintenance, mostly it is just checking the oil-level for the system and the battery once awhile. If you sign our service agreement we will offer you maintenance check-ups every 4, 6 or 12 months depending on agreement.
We recommend you to have a check-up at least once every year if you are using your lift on a regular basis.

Step 3. Signing contract and payment

After the lift has been customized there will be a signed contract followed up by payment which will be transferred to our bank account according to the purchase agreement.

Step 4. Sending order to Degerfors, Sweden for production

Before we will submit the order to our production unit we will do a last review of the order to make sure that we haven’t missed anything. We will ask you to check if all the details is correct and then the order will be submitted.

Step 5. Production

Degersfors will receive our order and then start the production. This will take approximately 2-3 weeks depending on the choice of lift and customization options. Our short production time makes us one of the fastest supplier in the home lift industry.

Step 6 Shipping

Shipment will take approximately 4 weeks + another 1-2 weeks of customs clearance

Step 7. Delivery

After your lift has arrived at the docs it will be picked up by a truck that will safely transport it to your door. Make sure you are prepared for the installation. Don’t worry, we are with you through the whole process if you have any questions.

Step 8. Installation

Standard lift installation – A standard lift Installation will go on smoothly and take approximately 2-4 days depending on if everything is ready and there were no unexpected issues.

Customized lift  installation – A customized lift can take a little bit longer and has an estimated installation time of 4-10 days.

Time frame – Preparation to Installation – Total estimated time from making the preparation to getting the lift installed is approximately 3-3,5 months if everything goes according to these steps.

Step 9. Quality and Service call

After approximately 2 weeks after the installation we will contact you again to ensure that everything is working okay and ask if you would like to give us any comments on the product or our services.

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